Account

Account & Billing

Manage your subscription, update payment methods, and handle billing-related questions.

Your Subscription

Viewing Your Current Plan

  1. Go to Settings in your dashboard
  2. Click Billing or Subscription
  3. You'll see your current plan, billing cycle, and next payment date

Available Plans

Plan Best For Key Features
Starter New photographers Lead follow-up, basic scheduling
Professional Established photographers All features, priority support
Studio High-volume studios Unlimited everything, dedicated support

See our Pricing page for current pricing and full feature comparison.

Managing Your Subscription

Upgrading Your Plan

  1. Go to Settings → Billing
  2. Click Change Plan
  3. Select your new plan
  4. Confirm the change
Immediate access: When you upgrade, you get immediate access to new features. Your billing is prorated—you only pay the difference for the remaining time in your billing cycle.

Downgrading Your Plan

  1. Go to Settings → Billing
  2. Click Change Plan
  3. Select a lower tier plan
  4. Confirm the change
Note: Downgrades take effect at the end of your current billing period. You'll keep access to your current features until then.

Canceling Your Subscription

  1. Go to Settings → Billing
  2. Click Cancel Subscription
  3. Tell us why you're leaving (optional but helpful)
  4. Confirm cancellation

After canceling:

  • You keep access until the end of your billing period
  • Your data is preserved for 30 days
  • You can reactivate anytime within 30 days without losing data
  • After 30 days, data may be permanently deleted

Pausing Your Subscription

Need a break? Instead of canceling, you can pause:

  1. Go to Settings → Billing
  2. Click Pause Subscription
  3. Choose pause duration (1-3 months)
  4. Confirm

While paused:

  • You won't be charged
  • Automations stop running
  • Your data and settings are preserved
  • You can resume anytime

Payment Methods

Accepted Payment Methods

  • Credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards
  • PayPal (in some regions)

Updating Your Payment Method

  1. Go to Settings → Billing
  2. Click Payment Methods
  3. Click Add New or Update
  4. Enter your new card details
  5. Save changes

Payment Failed?

If a payment fails:

  1. Check that your card hasn't expired
  2. Verify you have sufficient funds
  3. Ensure billing address matches card
  4. Try a different payment method

We'll retry failed payments automatically over 7 days. If all retries fail, your account may be suspended until payment is resolved.

Tip: Add a backup payment method to avoid service interruption if your primary card fails.

Invoices & Receipts

Viewing Invoices

  1. Go to Settings → Billing
  2. Click Billing History or Invoices
  3. View or download any invoice

Invoice Details

Each invoice includes:

  • Invoice number and date
  • Plan and billing period
  • Amount charged
  • Payment method used
  • Your billing address

Need a Custom Invoice?

For business accounting purposes, you can update your billing information:

  1. Go to Settings → Billing
  2. Click Billing Information
  3. Add your business name, address, and tax ID if needed
  4. Future invoices will include this information

Refunds

Refund Policy

We offer a 14-day free trial so you can fully evaluate StudioFlows before subscribing.

After subscribing:

  • Within 7 days: Full refund, no questions asked
  • After 7 days: Refunds considered on a case-by-case basis
  • Annual plans: Prorated refund if canceling within first 30 days

Requesting a Refund

  1. Email support@studioflows.app
  2. Include your account email and reason for refund
  3. We'll respond within 24-48 hours

Account Settings

Updating Your Email

  1. Go to Settings → Account
  2. Click Edit next to your email
  3. Enter your new email
  4. Verify via confirmation link sent to new email

Changing Your Password

  1. Go to Settings → Account
  2. Click Change Password
  3. Enter current password
  4. Enter and confirm new password
  5. Save changes
Password requirements: At least 8 characters, including a number and special character.

Two-Factor Authentication (2FA)

Add extra security to your account:

  1. Go to Settings → Security
  2. Click Enable 2FA
  3. Scan the QR code with your authenticator app
  4. Enter the verification code
  5. Save your backup codes somewhere safe

Deleting Your Account

Warning: Account deletion is permanent. All your data, leads, settings, and history will be permanently deleted and cannot be recovered.

To delete your account:

  1. Cancel any active subscription first
  2. Go to Settings → Account
  3. Scroll to Delete Account
  4. Type "DELETE" to confirm
  5. Click Permanently Delete Account

Common Billing Questions

When will I be charged?

You're charged on the same day each month (or year for annual plans) that you originally subscribed. For example, if you subscribed on January 15th, you'll be charged on the 15th of each month.

Can I switch from monthly to annual billing?

Yes! Annual billing saves you money (typically 2 months free). Go to Settings → Billing → Change Plan and select annual billing.

What happens if I exceed my plan limits?

We'll notify you when you're approaching limits. You can upgrade at any time. We won't cut off your service mid-month—you'll have time to upgrade or adjust usage.

Do you offer discounts?

We occasionally offer:

  • Annual discount: ~17% off (2 months free)
  • New user promotions: Check our website for current offers
  • Referral credits: Refer other photographers and earn credits

Is my payment information secure?

Yes. We use Stripe for payment processing. We never see or store your full card number. All transactions are encrypted and PCI-compliant.

Need Help?

For billing-specific questions:

  • Email: billing@studioflows.app
  • Include your account email and specific question
  • We typically respond within 24 hours
Getting Started Notification Setup

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